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SIT - FIX Helpdesk ticket creation

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Fix Odoo issue when creating a new ticket

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Odoo Version: 15.0
Type d'abonnement: Socle

Pour comprendre le fonctionnement du core et la différence entre les abonnements Socle et Structurant, c'est ici

Specific module to fix issue when creating a new ticket.

Issue: Odoo is trying to create a partner with team_id (related to crm.team) using the id of the active helpdesk.team

To reproduce:
  • create ticket and select a name, partner name and email to trigger partner creation

==> The partner created is using the active helpdesk team as an ID for his crm team.

https://www.simplicit.eu/web#id=20323&menu_id=286&cids=1&model=helpdesk.ticket&view_type=form