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SIT - Helpdesk SubTickets

Helpdesk Subtickets

Description

This module enhances the Odoo Helpdesk system by adding functionality for sub-tickets within helpdesk tickets. It allows users to create sub-tickets related to a parent ticket, enabling better issue management and delegation across different teams. Each ticket can have multiple sub-tickets, but only one level of sub-tickets is supported.

Features:

  • Sub-tickets Creation: Allows the creation of sub-tickets directly from a parent ticket.
  • Team Assignment: Sub-tickets can be assigned to a different team than the parent ticket.

Configuration

  • You can configure the default sub-ticket team by adjusting the Sub-ticket Team field in the team configuration under Helpdesk settings.

SIT - Helpdesk SubTickets

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Add Subtickets capabilities on helpdesk module

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Type d'abonnement: Socle

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